1. Which of the following is considered a major process flow structure?
- Lead Time
- Lean Manufacturing
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2. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?
- Certification is sought by any firm assuming they pay annual dues.
- 2nd Party – where a customer audits its supplier
- 3rd Party – where a qualified national or international standards/certifying agency serves as an auditor
- 1st Party – where a firm audits itself against ISO standards
3. Which of the following is ISO 14000 primarily concerned with?
- Quality management
- Time management
- Continuous improvement management
- Environmental management
4. Which is the one correct value stream principle?
- Look for efficiencies in the factory, office, physical, procedural, and technical operations.
- Eliminate waste that stops, slows down, or diverts the value stream.
- Concentrate on speeding up value-adding operations rather than removing waste.
- Keep the value stream moving at minimum velocity.
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5. What is the starting point in developing a capacity plan for a health care operation?
- Determining the effective capacity over time
- Estimating design capacity
- Forecasting patient demand for a reasonable length of time
- Discovery of the bottleneck operation
6. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
- MRP (Material Requirements Plan)
- ERP (Enterprise Resource Planning)
- MPS (Master Production Schedule)
- WBS (Work Breakdown Structure)
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7. Which of the following is an element that addresses elimination of waste under lean production?
- Kanban production control system
- Production ahead of demand
- Minimized run times
- Group plant loading technology
8. In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?
- Level elements
- Future elements
- Past elements
- Cyclical elements
9. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:
- Reducing product quality during the assembly process
- Designing products so they can be manufactured by a virtual factory
- Reducing equipment in the production process
- Simplification of the product by reducing the number of separate parts
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10. Which of the following is one of the principles of reengineering?
- Quality at the source
- Do not select suppliers on the basis of price alone.
- Have those who use the output of a process perform the process.
- Leverage high cost employees with lower cost employees.
11. Which of the following is a characteristic that can be used to guide the design of service systems?
- Services are all similar.
- Services businesses are inherently entrepreneurial.
- Quality work means quality service.
- Services cannot be inventoried.
12. Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?
- Risk hedging
- Forward looking
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13. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?
14. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?
- The service package has the same legal protection available to manufactured goods.
- Manufacturing is far more capital intensive than services.
- The service process and service product can be developed independently.
- The service package is the major output of the development process.
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15. A project can be segmented into which of the following?
- Work packages
- Success markers
16. Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?
- Statistical tools
- Decision trees
- Work sampling
- Gap analysis
17. According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?
- Product design
- Inoperable equipment
- An employee
- A customer
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18. The ability to rapidly and inexpensively switch production from one product to another enables which of the following:
- Economies of shape
- Economies of size
- Economies of scale
- Economies of scope
19. According to the theory of constraints, which of the following financial measurements can be used to measure the firm's ability to make money?
- Operating expenses
- Return on investment
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20. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
- Continuous improvement
- Control charting
- Standard deviation
- Project management
21. Which of the following is usually included as an inventory holding cost?
- Order placing
- Quantity discounts
- Typing up an order
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22. Which production process term best describes the situation when activities in a stage of production must stop because there is no work?
23. In a Gantt chart the vertical axis represents which of the following?
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24. The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:
- Redesign the process in order to mitigate the bottlenecks.
- Utilize SQC (statistical quality control).
- Introduce controls within the process.
- Slow down production rates until the process is in control.
25. Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
- Flow time
- Build time
- Cycle time
- Run time
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26. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?
- An hour saved at a bottleneck operation does not increase the process flow.
- If you lose an hour at a bottleneck it is better than making scrap.
- Do not allow bottlenecks to govern the flow of the line.
- Utilization and activation of a resource are not the same.
27. During the implementation of a project, which of the following should be the primary focus of a consulting firm?
- The correct project software
- Application of the learning curve theory
- Tools and materials availability
- People management skills
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28. Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
- Gantt charts
- Pareto charts
- Tree charts
- Pedigree charts
29. A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization?
- Inventory levels and economic conditions
- Market demand and subcontractor capacity
- Current physical capacity and current workforce
- Competitor behavior and current workforce
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30. Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000?
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