cardice services inc. employs more than 5 000 telephone operators -
Cardice services inc. employs more than 5 000 telephone operators
Question: Cardice Services Inc. employs more than 5,000 telephone operators globally to address customer complaints. To improve the response time for addressing these complaints, the management decides to automate the responses to all the frequently asked queries. The management predicts that at least 60% of the customer queries will be resolved without the need for human intervention. If the company implements the process, at least 2,500 telephone operators will lose their jobs. To oppose the management’s decision all the employees threaten go on an indefinite strike. Which of the following contingency approaches is commonly used to overcome resistance in such situations?
Participation and involvement
Facilitation and support
Negotiation and agreement
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