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BUS 302 Week 2 Quiz

BUS 302 Week 2 Quiz
BUS 302 Week 2 Quiz -

Question 1

In the decisional role of ________ managers adapt themselves, their subordinates, and their units to incremental change.

 

• resource allocator

• entrepreneur

• disturbance handler

• liaison

• disseminator

 

Question 2

A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

 

• making things happen

• organizing

• controlling

• motivating

• leading

 

Question 3

First-line managers will most likely have to:

 

• monitor the performance of corporate investments

• encourage, monitor, and reward the performances of their employees

• determine how to deal with long-term environmental changes

• periodically monitor the company's organizational culture

 

Question 4

The marketing manager of Interstate Bakeries was asked to meet with the organization's research and development department to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as:

 

• liaison

• disseminator

• disturbance handler

• figurehead

• resource allocator

 

Question 5

Typical responsibilities for ________ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

 

• top managers

• shift supervisors

• first-line managers

• team leaders

• middle managers

 

Question 6

________ are responsible for creating a positive organizational culture through language and action.

 

• Top managers

• Middle managers

• Team leaders

• Supervisors

• Group facilitators

 

Question 7

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

 

 

• resource allocator

• entrepreneur

• disturbance handler

• liaison

• negotiator

 

Question 8

To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Which management function was used to create this program?

 

• controlling

• leading

• focusing

• planning

• organizing

 

Question 9

A manager striving to improve organizational _______________ is accomplishing tasks that help achieve organizational objectives.

 

• efficiency

• effectiveness

• functionality

• synergy

• productivity

 

Question 10

A manager engaged in the management function of ________ is determining organizational goals and the means for achieving them.

 

• planning

• organizing

• leading

• human resources management

 

• controlling

 

Question 11

________ is defined as getting work done through others.

 

• Management

• Planning

• Organizing

• Strategizing

• Controlling

 

Question 12

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

 

• motivation to manage

• conceptual

• technical

• binterpersonal

• decisional

 

Question 13

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?

 

• planning

• organizing

• controlling

• motivating

• leading

 

Question 14

An accountant with ________ has the ability

to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

 

• technical skill

• human skill

• conceptual skill

• motivational skill

• interpersonal skill

 

Question 15

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

 

• general managers

• middle managers

• first-line managers

• team leaders

• top managers

 

 

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Question 16

Mike Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:

 

• first-line manager

• middle manager

• top manager

• team leader

• group facilitator

 

Question 17

According to a speech to a forum for retail leaders made by Dr. Hans-Joachim Koerber, "Sustained growth is essential. Sustaining growth is a challenge for virtually every company." Koerber is the CEO of Metro Group, Germany's largest retailer, which has more than 2,400 stores in 30 countries. What informational role did Koerber assume?

 

• liaison

• resource allocator

• figurehead

• negotiator

• spokesperson

 

Question 18

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as fulfilling the leader role within the organization. This means he spends much of his time:

 

• negotiating

• responding to instrumental change

• performing ceremonial duties

• motivating and encouraging its employees to meet their organizational objectives

• ignoring interpersonal roles

 

Question 19

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management function?

 

• planning

• meeting the competition

• making things happen

• organizing people, processes, and projects

• leading

 

Question 20

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ________ for the company would be expected to develop the long-term plans needed to make the company profitable.

 

• supervising manager

• top manager

• first-line manager

• middle-level manager

• department manager

 

 

Question 21

Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas. The new brands grabbed a combined market share of less than 1 percent. Coke’s and PepsiCo’s ________ would be responsible for determining that the product should be deleted from each of their product lines.

 

• middle-level management

• first-line management

• team leaders

• product supervisors

• top management

 

Question 22

Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef with a kick of green chilies"—after the kick turned out to come from the ground¬up parts of a plastic handheld calculator. The recall was the application of which management function?

 

• controlling

• leading

• motivating

• planning

• organizing

 

Question 23

The informational role managers’ play when they share information they have collected with their subordinates and others in the company is called the ________ role.

 

• monitor

• figurehead

• resource allocator

• entrepreneur

• disseminator

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